Refunds & Cancellation

Complaints

Any concerns regarding bridal dresses, ornaments, accessories, or other products purchased from Ayra Bridal Studio must be reported within 24 hours of delivery or collection. To raise a complaint, please contact us using the contact details provided on our website. If the issue is verified as genuine, our team will provide an appropriate resolution, which may include a replacement or exchange where applicable.

Refund Policy

As most of our bridal products are carefully selected and may involve customized or special-order items, refunds are generally not available once an order has been confirmed, processed, or delivered. However, refunds may be considered under the following circumstances:

Non-Delivery of the Product
If an order has been prepaid and Ayra Bridal Studio is unable to deliver the product due to unforeseen circumstances, the full amount paid will be refunded.

Major Defects
Every product is thoroughly inspected before delivery. If you receive a product with significant manufacturing defects or damage, please notify our support team within 24 hours of delivery. After verification, an appropriate replacement or exchange will be arranged.

Product Not as Described
If the product received differs substantially from the description provided on our website, please report the issue within 24 hours of delivery along with relevant photographs or supporting evidence. Once the claim has been verified, any eligible refund will be processed within 7 business days.

Order Cancellation

Orders for bridal dresses, ornaments, accessories, or customized items cannot generally be cancelled once they have been confirmed or processing has begun. If a cancellation request is approved before processing, any eligible refund will be credited to the original payment method within 7 business days.